Privacy Policy

Last updated: 11 August 2026

At Metcos Designer Jewelry ("Metcos", "we", "us", "our") we design and handcraft premium gold-plated and diamond-cut jewellery in Lahore, Pakistan, and ship it across the country. This Privacy Policy explains what personal information we collect when you visit or shop at metcos.com.pk, why we collect it, how we protect it, and what rights you have over it.

By using our website or placing an order with us, you agree to the practices described below.

1. Who we are

Metcos Designer Jewelry
Lahore, Punjab, Pakistan 54000
Email: metcos.cosmetics@gmail.com
Phone / WhatsApp: 03 111 478 604
Hours: Monday – Saturday, 11:00 AM – 9:00 PM (PKT)

We are the data controller responsible for the personal information described in this policy.

2. Information we collect

Information you give us

  • Order and delivery details — your name, delivery address, city, postal code, email address and mobile number.
  • Payment details — where you pay online, payment information is collected and processed directly by our payment providers. Metcos never stores your full card number.
  • Account details — if you create an account, your login email, saved addresses and order history.
  • Messages — anything you send us through our contact form, WhatsApp, email or social media, including product enquiries and size or customisation requests.
  • Marketing preferences — your email address if you subscribe to our newsletter or offers list.

Information collected automatically

  • Device and browsing data — IP address, browser type and version, operating system, device type, referring website, and the pages and products you view on our store.
  • Cookies and similar technologies — small files placed on your device to keep your cart working, remember your preferences, and help us understand how our store is used.

3. Why we use your information

We use your personal information only for clear, limited purposes:

  • To fulfil your order — confirm the purchase, handcraft your piece, arrange courier delivery, and issue receipts.
  • To communicate with you — send order confirmations and dispatch updates, answer questions on WhatsApp or email, and follow up on delivery.
  • To handle returns and claims — assess damaged or incorrect item requests under our Refund Policy.
  • To improve our store — understand which collections and products customers browse so we can improve navigation, photography and stock.
  • To send marketing — only where you have opted in. You can unsubscribe at any time.
  • To protect our business — detect fraudulent orders, prevent abuse, and meet our legal and tax obligations.

4. Sharing your information

We do not sell, rent or trade your personal information. We share it only with parties who help us run the business:

  • Shopify Inc. — our e-commerce platform, which hosts this store and processes orders. You can read Shopify's privacy policy at shopify.com/legal/privacy.
  • Payment providers — to authorise and settle payments securely.
  • Courier and logistics partners — your name, address and phone number, so your parcel can be delivered.
  • Analytics and marketing tools — to measure store performance and, where you have consented, show you relevant offers.
  • Legal authorities — where we are required to comply with applicable Pakistani law, a lawful request, or to protect our rights.

5. WhatsApp orders and enquiries

Our website offers WhatsApp buttons so you can ask a question or place an order directly. When you message us on WhatsApp, we receive your WhatsApp display name, phone number and the content of your messages. We use this only to answer your query and process your order. WhatsApp messages are handled under Meta's own privacy terms, which apply in addition to this policy.

6. Cookies

Our store uses cookies to keep your shopping cart intact between pages, remember your preferences, keep your session secure, and measure traffic. Most browsers let you refuse or delete cookies through their settings. Please note that blocking essential cookies may prevent the cart and checkout from working correctly.

7. How long we keep your information

We keep order and transaction records for as long as necessary to fulfil the order, handle any returns, and satisfy accounting and tax requirements. Marketing contact details are kept until you unsubscribe. Where information is no longer needed, we delete it or anonymise it.

8. How we protect your information

Our store is served over an encrypted HTTPS connection, and payment data is transmitted through PCI-compliant providers. Access to customer records is limited to team members who need it to fulfil orders. No method of transmission over the internet is completely secure, but we take reasonable commercial steps to safeguard your information.

9. Your rights

You may ask us at any time to:

  • access a copy of the personal information we hold about you;
  • correct information that is inaccurate or out of date;
  • delete your information, where we are not required to keep it;
  • stop sending you marketing messages.

To make a request, email metcos.cosmetics@gmail.com or message us on WhatsApp at 03 111 478 604. We will respond within a reasonable period and may ask you to verify your identity first.

10. Children

Our store is intended for customers who are at least the age of majority in their province of residence. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us so we can remove it.

11. Third-party links

Our website and social channels may link to other sites we do not control. This Privacy Policy does not cover those sites, and we encourage you to read their own privacy policies before sharing information with them.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our tools, or the law. The revised version will always be posted on this page with a new "last updated" date. Continuing to use our store after a change means you accept the updated policy.

13. Contact us

Questions about this Privacy Policy, or about how your information is handled, are always welcome.

Metcos Designer Jewelry
Email: metcos.cosmetics@gmail.com
WhatsApp: 03 111 478 604
Lahore, Punjab, Pakistan 54000